Returns
Products that have been sold will not be accepted for return. However, if a product is found to be defective or damaged, we will provide a replacement.
Exchanges (if applicable)
We exclusively provide replacements for items with manufacturing defects. Should you require an exchange for the same product, kindly notify us via email at [email protected] and proceed to return the item following the shipping address provided below. Please note that our policy does not include refunds.
Warranty (if applicable)
All products covered by a warranty will be replaced within the warranty period, provided that the damage is not due to misuse or mishandling.
To initiate a warranty replacement, please send the product to the address provided below. We will not send a replacement until we receive the defective product.
Replacement under warranty is free of charge, but you are responsible for the shipping costs on both sides. Shipping costs typically range from ₹75 to ₹100, depending on the pin code and package weight.
Shipping
To initiate a product return, please mail your item to:
NOVATRONIX,
Halisahar, Purbachal
P.O. Nabanagar, 24 Parganas (North)
Kolkata – 743136
West Bengal, India
Phone: 8240355884
Shipping Instructions
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Proper Packing: Ensure that you pack the product securely to prevent damage during transit.
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Information on the Package: Please prominently display your Order number, Name, Address, and Phone number on the package. This information should be visible to us in case we need to contact you.
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Include a Note: Inside the package, include a note that contains your order number (e.g., #4059) and a description of the problem you are experiencing with the product.
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Available Couriers: Below is a list of couriers available for our pincode:
- IndiaPost
- DTDC
- Bluedart
- Delhivery
- EcomExpress
- Xpressbees
- Ekart